- What are the high priorities of YGAME™ Platform?
YGAME™ Platform are built on three core principles: Safety First, Zero-Trust Protection, and Structured Compatibility Matching for every member of the YGAME™ network to succeed in: Dating, Friendship, and Success!
We never sell the personal data we process, nor do we use it for any purpose other than providing our advanced services. We also empower people to access, correct, and delete their personal information, giving our users full control over the data that passes through YGAME™ network.
HARMONY compares the structured preferences you and another person have declared. It’s a signal, not a prediction. You always decide whether a match feels right — no algorithm replaces your own judgment.
- What meaning and sense do we put into the definition of the term “Zero-Trust Protection”?
At YGAME™ Platform, the term Zero-Trust Protection means that we apply the highest possible level of security and privacy to our platform, based on modern international standards. In simple terms, Zero-Trust means:
“We never assume anything is safe by default — every access, every action, and every data request must be verified.”
This approach protects users even in situations where traditional cybersecurity models fail.
- How does Zero-Trust relate to Canadian and international privacy laws?
Canada has one of the world’s strongest data-protection frameworks. The federal legislative act PIPEDA (Personal Information Protection and Electronic Documents Act) has been in effect since 2000 and regulates how private companies collect, use, transfer, and store personal data of Canadian citizens. PIPEDA aligns with the modern “Gold Standards” of global privacy legislation:
•GDPR (2016) — the world’s strictest privacy framework for EU citizens
•CCPA (2018) — California’s privacy and consumer-rights law
•APPI (2003/2015/2020) — Japan’s personal-information protection act
•FADP (2023) — Switzerland’s updated federal data-protection act
Canada is officially recognized as a jurisdiction that provides “adequate protection” of personal data by the European Union, the United Kingdom, Switzerland, and other leading regulators. This recognition applies to Canadian private companies that process and store user data within Canada under full PIPEDA compliance.
- How do we protect your data under PIPEDA?
PIPEDA is Canada’s privacy law with 10 principles to safeguard your information (like nickname, photos, location):
1. Accountability: We have a Privacy Officers ensuring compliance.
2. Purpose: We collect data only for clear purposes, like matching you with others.
3. Consent: We ask your permission (checkbox) before using your data.
4. Limiting Collection: We only gather what’s needed, nothing extra.
5. Limiting Use: Your data is used only for agreed purposes.
6. Accuracy: We keep your data up-to-date; you can update it anytime.
7. Safeguards: We use encryption and Zero-Trust Supabase’s security to protect your data.
8. Openness: Our Privacy Policy explains everything clearly.
9. Access: You can correct your data, change access to it, delete your account and profiles at any time.
10. Complaints: Contact our Privacy Officers.
- What does this mean for our users?
When we say Zero-Trust Protection, we combine:
1. Legal Compliance
We strictly follow the requirements of:
• PIPEDA (Canada)
• GDPR (EU)
• CCPA (California)
• APPI (Japan)
• FADP (Switzerland)
This ensures that user data is handled lawfully, transparently, and with the highest privacy guarantees recognized internationally.
2. Technical Protection
We implement a modern Zero-Trust security architecture, where:
• no device, user, or connection is trusted by default
• every request must pass identity, security, and permission checks
• access is provided only when necessary and only to the minimum required data
• data is encrypted, isolated, monitored, and verified at every step
3. Operational Safety
Our systems continuously evaluate:
• unusual login activity
• device integrity
• network behavior
• user actions
• anomalies or risks
All of this protects our users from unauthorized access, account misuse, and data breaches.
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In simple words
Zero-Trust Protection means combining the most advanced privacy laws in the world with the most modern security architecture.
It means that:
Your data is protected by law, protected by technology, and protected by design.
Nothing and no one is trusted automatically. Every action must prove that it’s safe.
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References
[1] Government of Canada. (2023). Personal Information Protection and Electronic Documents Act (PIPEDA). Justice Laws.
https://laws-lois.justice.gc.ca/eng/acts/P-8.6/
[2] European Commission. (2001). Adequacy decision for data protection provided by Canada (PIPEDA).
Official Journal of the European Communities, L 2/13.
[3] European Commission. (2024). Adequacy decisions.
https://commission.europa.eu/law/law-topic/data-protection/international-dimension-data-protection/adequacy-decisions_en
[4] Information Commissioner’s Office (ICO). (2023). A guide to international transfers.
https://ico.org.uk
[5] FDPIC Switzerland (2023). Adequacy of foreign data-protection laws.
https://www.edoeb.admin.ch
[6] Secure Privacy. (2024). PIPEDA vs GDPR: Comparative Guide.
https://secureprivacy.ai
[7] Japan Personal Information Protection Act (2003, updated 2015/2020).
https://www.ppc.go.jp/en/legal/
- Where is my personal data stored?
Your data is securely stored in Canada on AWS servers and Zero-Trust Supabase databases, protected by PIPEDA and SOC2 platforms compliant, with cross-border transfer as needed.
- How does YGAME™ app differ from other dating and networking apps?
The YGAME™ app is unique in its approach to determining HARMONY matching between members of YGAME society. Instead of relying solely on surface-level characteristics, YGAME™ Platform uses HARMONY — a transparent, deterministic matching engine — to help members find relevant connections based on their declared preferences. Unlike apps that rely on behavioral tracking or opaque algorithms, YGAME™ publishes its matching methodology in the Terms of Use, Annex B.
YGAME is focused on real-time coordination: you see who is nearby and open to meet right now, across three separate contexts — Dating, Friendship, and Business - with no cross-context data leakage.
- How does YGAME HARMONY™ matching work?
HARMONY is YGAME’s transparent, deterministic matching engine. It compares the preferences you and another person have explicitly declared — no behavioral tracking, no black-box AI. HARMONY calculates a structured correspondence score based solely on what both users have told the platform. What you see is exactly what HARMONY calculated from your declared preferences. You can read the full methodology in our Terms of Use, Annex B.
- Can I search for specific profile types or use filters?
The YGAME™ app enables you to search and filter profiles based on estimation of HARMONY matching, as well as other preferences like search range, and personal character. However, most filtration options are only available on a paid plan and may not be accessible in the free version.
- How quick are the YGAME HARMONY™ matching data updated?
YGAME™ platform updates estimation of HARMONY matching in real-time.
- Can I connect my social media accounts to the YGAME app?
Connecting your social media accounts is optional, and can provide additional insights into your interests as well as help confirm your identity. Visit my profile section and edit your account.
- Is my personal information secure on the app?
The YGAME™ platform takes user privacy seriously and follows industry-standard security measures to protect personal information. We have strict policies in place to safeguard your data, and you have full control over your data at any time. Please refer to our Privacy Policy for more information.
- How can I report inappropriate behavior or offensive content on the app?
The application features a reporting system that enables users to flag any inappropriate behaviour or offensive content in several ways.
Users can report such content by accessing the support chatbot in the support section, which can be found by clicking on the question mark icon located at the top of the navigation menu.
Additionally, users can also flag content by opening the 3 dot menu on the account page that violates our Guidelines, or through their private chatroom by clicking on the user avatar icon and opening the user chat profile
Once a report is submitted, it will be reviewed by our moderation team that will promptly take the necessary actions. See our Guidelines for more information.
- Is customer support available if I encounter any issues with the app?
We offer a dedicated customer support bot to assist our users. Moreover, we have a team of professionals who are always available to help you. You can contact them via email. We highly recommend that you first seek solutions with the support chatbot integrated into our app for more efficient support.
- Are there any fees or subscriptions required to use the app?
While the app offers a free basic version, there are premium features available with a subscription. These features enhance user experience and provide access to advanced compatibility insights.
- How does YGAME app ensure a positive and inclusive community for all users?
The app has a set of community guidelines that prohibit discriminatory, harassing, or offensive behaviour. Moderation is conducted to maintain an inclusive and positive environment for all users. For more information, please refer to the Guidelines.
- Can I delete my account on the app if I decide to leave?
You can delete your account on the YGAME™ app anytime you want to leave the platform. However, we may retain certain records for up to 180 days for security and legal compliance, as described in our Terms of Use Section 13. To delete your account, go to the my profile section of the app. For more information, please refer to our terms and conditions.
- Can I specify my relationship or networking goals on the app?
When you create your profile, you have the option to set specific objectives for each profile type - Dating, Friendship, and Business. These goals could include finding a romantic partner who shares your interests, meeting new friends who enjoy the same hobbies as you, or networking with professionals in your field. By defining these objectives, the app can provide more tailored matches that align with your individual preferences and priorities.








